To change the text size in your internet browser or magnify your screen, start by opening the browser’s Settings menu. You’ll typically find the option to adjust text size under sections like Preferences, View, or Appearance.
You can find more detailed guides for the most popular web browsers below.
If you need text-to-speech support, screen reader or read-aloud software may help.
Most browsers offer a text-to-speech feature in their settings—often called Read Aloud, Reader Mode, or Reader View—which can read on-screen text aloud.
Our website supports screen readers such as NVDA, VoiceOver and Narrator.
If you require a relay service, you can contact us using Relay UK. A Relay Assistant will speak or type what you're saying. To use the service, download the Relay UK app or dial '18001' before our number. If you're calling from abroad, please visit the Relay UK website for more information.
Relay UK websiteIf you require a British Language interpreter, you can contact us using SignLive. Find out how on our SignLive partnership page.
Check SignLive detailsAbilityNet have a range of resources aimed at making the web more accessible. They have step-by-step guides to adapt your phone, computer or tablet to make it easier to use online. For more information head to the AbilityNet My Computer My Way website.
We can send you documents in the following formats:
Let us know what you need by completing our online form. Once you’ve done this, your new documents will arrive within 20 days.
Request alternative formatWe’re always looking to improve our website. So, if you’ve experienced any accessibility issues, please email webaccessibility@aviva.com
We’ll get back to you within 5 working days.
Please do not use this email address for general enquiries. If you do not have accessibility needs and would like help with self-serving your policy or a claim please visit help.online.aviva.co.uk
We understand there are times and circumstances when you need additional support. For example, you may have difficulty hearing and have suggestions as to how we could better support you when interacting with us. Or perhaps you are going through an unexpected life event and would like us to be aware of this when speaking with you.
We will not use this information to change your policy terms or premiums at any point, we are only recording this information to support you with any further contact you have with Aviva.
Request additional support